Policies

ORDERS AND PAYMENTS

Studio DUNN accepts credit card, check, and money orders. Credit cards are the only accepted method of payment through our website. All credit card information is processed through Paypal, a secure payment system that accepts Visa, MasterCard, American Express, and Discover. Credit card payments will show up on your statement as Keeseh Studio, which is Studio DUNN’s woodshop facility. For payments by check or money order, please contact us at info@studiodunn.com or call us at (401) 400-0206.

LEAD TIME

Each piece is made to order with a standard lead time of 6-8 weeks from the date of payment. Let us know if you require expedited shipping. Expedited shipping or orders placed with a ‘rush’ are granted on a case by case basis, and are subject to additional fees. Custom orders may require more time.

ORDER MODIFICATIONS & CANCELLATIONS

Each piece is made to order. For this reason, modifications and cancellations are not permitted after 48 hours of processing payment. RETURNS & EXCHANGES Each piece is made to order. For this reason, returns and exchanges are not accepted for any reason other than shipping damage. Damage claims must be reported within 48 hours of package arrival. Please inspect your purchases immediately upon receipt, as no claims can be made after this time. Damaged items may be exchanged after claims have been processed.

SHIPPING AND HANDLING

Shipping charges are calculated based on size, weight, and destination. Studio DUNN does not ship outside of the US for orders taken through our website. It is the customer’s responsibility to alert Studio DUNN of any changes to shipping addresses that occur during the 6-8 week lead time. If you have questions about shipping, please contact us at info@studiodunn.com or call us at (401) 400-0206.

CUSTOMER RESPONSIBILITY

The customer is responsible for ensuring that the furniture will fit through elevators, stairwells, corridors, and doorways. Studio DUNN will not issue refunds in the event that the furniture does not fit into your space. Dimensions can be found on the product specification sheets available on each product page. Please ask if you are unsure. Additional information can be provided upon request.

VARIATION

Wood is a natural material and the grain characteristics and color will vary from piece to piece. The grain and color may also vary from samples.

CUSTOMIZATION

Studio DUNN welcomes the challenge and excitement of custom furniture. We are happy to discuss custom work, lead times, and related charges. If you would like to inquire about customization of our pieces, or have another project in mind, please contact us at info@studiodunn.com or call us at (401) 400-0206.

HOLIDAYS

The Studio DUNN team takes a holiday break from December 15th to January 15th. Due to our 6-8 week lead time, orders paid for by October 15th will be shipped before December 15th. All orders placed between October 15th and January 15th will have an additional 3 week lead time.